Etech is an equivalent possibility employer. The workforce comprises of people with lots of varied perform and daily life encounters.

Coordinates with Director of Operations to interface with consumer and manage account management difficulties. 

From workers augmentation or small methods improve jobs to full turnkey automation design and style/Develop initiatives, E Tech team has the right individuals, experience, and industry expertise to deliver to suit your needs.

the chance to Feel in your feet in a fast-paced surroundings in which messages around chat and email occur rapidly and furious

Is open up and responsive to steady coaching; can take an Energetic job in performance preparing and purpose setting; participates in Qualified advancement and self-growth functions

Acquire all required data whilst engaged on consumer’s explanation to Make contact more info with and update tickets according to the interaction or escalate precisely the same to worried Office.

complete fundamental troubleshooting measures according to the situation and coordinate with other departments when required.

shopper interactions and supply actionable insights to boost team functionality, improve profitability & make improvements to purchaser experience.

working experience Performing as Portion of a collaborative group - we work alongside one another to be certain shoppers have an Outstanding buyer working experience every time they spot an purchase.

Be open and responsive to dependable coaching, choose an active part in functionality organizing and target environment.

study and assess market trends to find out new organization prospects in the BPO, simply call Middle, and IT assistance sectors.

Conflict resolution to be familiar with many road blocks and apply negotiation capabilities to seek out optimal solutions. 

Oversee the event and implementation of CTI options, guaranteeing integration with present programs and compliance with market expectations. 

evaluate instruction application performance, control training budgets, and continue to be updated on coaching developments to make sure the Group’s teaching initiatives are aligned with business enterprise objectives and worker improvement needs.